Last updated: September 2026
We guarantee delivery within 24 hours of payment verification or your money back.
You are entitled to a full refund if your pearls have not been delivered to your Bantyr account within 24 hours of your payment being verified. Refund requests must be submitted within 48 hours of the original payment.
Email refunds@help.mypearlstore.store with your Order ID, Bantyr username, and a brief description of the issue. We will respond within 12 hours.
Refunds are issued to the original payment method where possible. Crypto refunds are sent to the wallet address the payment originated from. We do not issue refunds to unrelated payment methods or wallets.
Once a refund is approved, it is processed within 24 hours. Blockchain confirmation times may vary depending on network congestion.
We do not issue refunds for orders that have been successfully fulfilled and delivered. We are not responsible for pearls delivered to an incorrect Bantyr username provided by the customer. Always double-check your username before submitting an order.
If your payment was less than the required amount, your order will not be processed. Contact payments@help.mypearlstore.store and we will either issue a refund or arrange for the difference to be paid.
If you believe you have been charged incorrectly or your refund has not been processed, contact refunds@help.mypearlstore.store. We are committed to resolving all disputes fairly and promptly.
For all refund-related queries email refunds@help.mypearlstore.store. For general support email help@help.mypearlstore.store.